Refund policy

––––––––––––––––––––––––––––––––––––––
Instructions on Withdrawal & Model Withdrawal Form
––––––––––––––––––––––––––––––––––––––

–––––––––––––––––––––
A. Instructions on Withdrawal
–––––––––––––––––––––

Introduction
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity:

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days after the day on which you, or a third party named by you other than the carrier, acquires physical possession of the last item.
To exercise the right of withdrawal, you must inform us (Nouri Kamshouri und Grabowski GbR, Wilhelmsruher Damm 119, 13439 Berlin, Germany, Tel.: 015234006523, Email: info@granori.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
You may also exercise your right of withdrawal online at https://granori.de/apps/widerruf. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), including information on the content of your withdrawal declaration and the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
Returns may be sent or handed over exclusively to the following address:
Nouri Kamshouri und Grabowski GbR, Görlitzer Straße 9, 15232 Frankfurt, Germany.
The deadline is met if you send back the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose manufacture depends on an individual choice or specification by the consumer, or goods that are clearly personalised to the consumer's needs.

––––––––––––––––––––
B. Model Withdrawal Form
––––––––––––––––––––
If you wish to withdraw from the contract, please complete and return this form.
To
Nouri Kamshouri und Grabowski GbR
Görlitzer Straße 9
15232 Frankfurt
Germany
Email: info@granori.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper)
_________________________
Date
(*) Delete as appropriate

Version: 18 June 2026, 23:42:09 CET