FAQ

Yes, in exceptional cases, it is possible to order on account for larger companies (corporations), public authorities, schools, daycare centers, universities, associations, social institutions, medical practices, care facilities and other organizations.

However, please first check whether one of the payment methods offered during checkout is feasible for your institution. Depending on availability, Klarna or PayPal, for example, may also offer payment on account. Payment by company credit card can also be a suitable option for many companies and institutions.

If, due to internal guidelines or organizational circumstances, none of the offered payment methods can be used, please contact us by e-mail so that we can correctly review and process the order. Please send us the items you wish to order (e.g., as a screenshot of the shopping cart), the billing address, a different delivery address if applicable, and all other necessary information.

Note:
For new B2B customers, we review every purchase request on account in advance. Upon a successful review, you will receive confirmation from us and the order will be released for payment on account.

We want you to receive your package as quickly as possible. Your order will therefore be processed and prepared for shipment promptly. For orders placed in our shop from Mon-Fri by 12 p.m., your goods will be dispatched from our warehouse via DHL on the same day—provided they are not custom-made items. Within Germany, your package will therefore often reach you by the next working day, or within 2-4 days of placing your order at the latest, assuming normal operations at the parcel service.

Yes, we do not require a minimum order value for our fast and free shipping service within Germany.

We currently offer standard direct shipping to delivery addresses in Germany, Austria, Switzerland, Spain, Italy, Poland, France, Luxembourg, the Netherlands, Greece, the Czech Republic, Belgium, Portugal, Denmark, Hungary, and Sweden.

For our customers in Switzerland, there is also a special option: through our partnership with the provider "MeinEinkauf.ch," delivery to your doorstep is also possible here. You can find all information about this here. With this service, you will receive your goods from us quickly, fully customs-cleared, and at a low cost.

For deliveries to other countries, individual shipping options may be available depending on the destination and the order. In this case, we recommend contacting us briefly before placing your order.

Non-customized products can be ordered and returned as usual within 14 days of receipt in the event you are not satisfied, in accordance with your statutory right of withdrawal. Please handle the goods only as would be necessary to check their quality, characteristics, and functioning.

For products that are not pre-manufactured but are made individually according to your specifications and are therefore tailored to your personal needs (including all UNICOVR products), there is, however, no right of withdrawal. You are welcome to order a material sample in advance, for example, so that you can better judge the look and feel of the fabric used and make a more informed purchasing decision.

We want to ensure that you are happy with our products and services. If for any reason you are not satisfied, you have the option to return the goods to us within 14 days of receipt using a shipping provider of your choice for a full refund of the value of the goods, without having to provide a reason. If you would simply like to exchange an item previously ordered from our shop, you can also request a pre-paid return label from us.

Yes, we also offer delivery to all Deutsche Post / DHL Packstations, parcel shops, and post offices. The only requirement for this is that you have a personal customer number (also known as a "Postnummer"). Please enter this in the address supplement field (or alternatively after your name) when placing your order. In the street field, enter "Packstation" or "Postfiliale" (use the latter even if it is a DHL parcel shop) as desired, and in the house number field, enter the three-digit number of the requested Packstation / post office, before finally entering the postal code and city of the location.

No, our items can currently only be purchased online.

If you would like to order a larger quantity, we recommend contacting us in advance to receive a personalized quote and to benefit from potential bulk discounts.